Verdun customer service representative in Ottawa, ON.

Verdun's Complete Customer Care Guarantee

Our goal is to provide you with an affordable and enjoyable window and door purchasing experience.

In order to achieve this goal we have created our complete customer care guarantee. Simply put, we promise to make every step of your window and door replacement easy, painless and worry-free. We treat our customers the same way that we’d like to be treated. Here’s how we do that:

  1. Free, in-home no-pressure, no-hassle consultation
  2. Factory-direct, fixed pricing
  3. No-mess, worry-free installation
  4. Best-in-class service and follow-up

Free, in-home no-pressure, no-hassle consultation

  • When you first contact Verdun, we promise to get back to you within one business day.
  • When you schedule your free in-home estimate, we will arrive on time, listen to your questions, take measurements and provide you with a fixed quote on the spot, in writing – all usually within half an hour.
  • We won’t make up prices and then offer “special one-time discounts”.
  • There are never hidden fees or surprise charges in our quote.
  • We never pressure you to make a decision by a certain time.
  • We don’t offer multiple tiers of product quality that cost you more with each tier and each new feature.
  • We provide you with a great price on a superior product and then we’re on our way. No pressure, no hassles, no tricks.
Watch the video to discover how easy our no-pressure, in-home consulation can be.

Factory-direct, fixed pricing

  • When you choose Verdun – there is no middle man. We control the entire process from first customer meeting to installation and service. You’re not dealing with multiple companies adding their mark-up to each step in the process.
  • Our lean manufacturing process allows us to offer consumer-friendly, fixed prices to all of our customers. We don’t have variable prices for different customers in different circumstances.
  • Because we manufacture our windows locally, it means you don’t pay for extra shipping and storage costs that other companies charge. We take all those savings and pass them along to our customers.
Two Verdun employees talking about the window manufacturing plant in Ottawa
Verdun Service Manager Dale Murdoch speaks with employee.

No-mess, worry-free installation

  • Our certified Verdun installers are full-time experts who undergo ongoing training. We don’t hire seasonal temps or part time contractors to install your windows.
  • We are respectful of your home. We will always cover your floors with runners and drop cloths.
  • The majority of our window and door installation projects are done in one day or less.
  • We haul away your old windows and doors.
  • We wash your windows before we leave.
  • Our installation teams are meticulous. We treat your home like it was our home.
Verdun window installer installing a white casement window into a brick home
Verdun window installer installing a white, PVC casement window.

Best-in-class service and follow-up

  • When we get service calls we respond right away. No run-around, no hassles, no red tape. Since you are dealing with one window and door company, there are never issues revolving around whether a problem occurred because of the product or because of the installation process. We do both – we’re completely responsible for the entire process – we guarantee it.
  • You never have to worry about having to track down a manufacturer in a different time zone or different country.
  • We have a huge inventory of parts available locally. You don’t need to wait weeks or months for replacement parts to arrive.
  • Everything we do is backed by our No-Bull Warranty.
Window and door sales representative speaking with client after window installation
Verdun sales representative Dominic Laflamme speaks with client after window installation.

Get a Free Quote

Contact us to schedule your free in-home quote!

Have questions about our products, installations, warranties, etc?

Contact our support team. We will be glad to answer any questions you might have.

Contact Us